Return & Shipping Policy

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at gardenstatecandlestudio@gmail.com. Please note that returns will need to be sent to the following address:  Garden State Candles Graefestr. 20, 10967 Berlin, Germany

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. 

You can always contact us for any return question at gardenstatecandlestudio@gmail.com. 

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

We recommend that you return items via registered mail so that you have proof of dispatch in case the item is lost. We do not bear responsibility for lost items. 

Please ensure you have sufficient insurance cover especially when returning valuable products. We cannot accept responsibility for goods lost or damaged in transit. Any import duties that may arise for shipping and returned items will need to be covered by you.

Damaged Items
If your item(s) arrive damaged or broken, please email us with photo evidence within 48hrs, our standard Returns Policy is 14 days.

For refunds please email us on: hello@gardenstatecandles.com


Shipping Policy

1. Shipping Origin

All orders are shipped from Berlin, Germany.

2. Shipping Methods

We offer the following shipping options at checkout:

  • Tracked Shipping (via DHL or another shipping carrier)
  • Untracked Shipping — clearly labeled at checkout as “NO TRACKING”

By selecting a shipping method, the customer expressly agrees to the conditions associated with that option.

3. Untracked Shipping – Customer Responsibility

If the customer selects NO TRACKING, they acknowledge and accept the following:

  • The shipment cannot be traced or investigated once dispatched.
  • No delivery confirmation or proof of receipt can be provided.
  • In the event the shipment is lost, delayed, or not received, we are unable to verify its whereabouts.

We provide proof of dispatch (e.g. shipping confirmation, postage receipt) for all orders, including untracked shipments.

4. Loss, Non-Delivery & Refunds

  • No refunds or replacements are provided for lost untracked shipments, once proof of dispatch has been established, to the extent permitted by law.
  • Customers who require delivery security are strongly advised to select a tracked shipping option.

5. Legal Notice – German Consumer Law

This policy is written in accordance with German law, including but not limited to:

  • §§ 474–475 German Civil Code (BGB) — Consumer Goods Contracts
  • § 447 BGB — Transfer of risk (applicable only where legally permitted)

Nothing in this Shipping Policy limits or excludes mandatory statutory consumer rights under German or EU law. Any provisions regarding liability for loss apply only insofar as legally permissible and do not affect rights that cannot be waived by agreement.

6. Shipping Carriers

We primarily ship via DHL, but may use other reputable shipping carriers where appropriate.

7. Incorrect Address & Delivery Failures

  • Customers are responsible for ensuring that the shipping address provided is complete and accurate.
  • We are not responsible for lost shipments due to incorrect or incomplete address information provided by the customer.
  • Reshipping costs will apply where an order is returned due to address errors.

8. Acceptance of Shipping Terms

By placing an order on our website, the customer confirms that they have read, understood, and accepted this Shipping Policy, including the risks associated with selecting *NO TRACKING*.